FAQs

For ‘change of mind’ returns, the cost of shipping will need to be covered by the customer. For faulty or damaged products, DSG will provide a pre-paid postage label for free shipping of the faulty item/s.

Please contact our customer service team at info@diamondsports.com.au within 7 days of receiving your order. Please include your name, order number, a detailed explanation of the fault, and any related images or other proof of the fault. A team member will be in contact with you within 1 business day.

Unless the item is deemed faulty, custom products cannot be returned or exchanged. Please ensure all customisation details are checked carefully before placing your order.

Refunds may take up to 10 business days to be returned to your account.

Please contact our customer service team at info@diamondsports.com.au within 7 days of receiving your order. Please include your name, order number, a detailed explanation of the fault, and any related images or other proof of the fault. A team member will be in contact with you within 1 business day.

Unless the item is deemed faulty, custom products cannot be returned or exchanged. Please ensure all customisation details are checked carefully before placing your order.

Refunds may take up to 10 business days to be returned to your account.

Please contact us at info@diamondsports.com.au ASAP for order cancellation. Made-to-order or custom items cannot be cancelled once production has started. For stock items, the order can be cancelled before it has been dispatched. Once dispatched, the order will need to be returned at the expense of the customer for store-credit.

For ‘change of mind’ returns, the cost of shipping will need to be covered by the customer. For faulty or damaged products, DSG will provide a pre-paid postage label for free shipping of the faulty item/s.

Please contact our customer service team at info@diamondsports.com.au within 7 days of receiving your order. Please include your name, order number, a detailed explanation of the fault, and any related images or other proof of the fault. A team member will be in contact with you within 1 business day.

Unless the item is deemed faulty, custom products cannot be returned or exchanged. Please ensure all customisation details are checked carefully before placing your order.

Refunds may take up to 10 business days to be returned to your account.

For ‘change of mind’ returns, the cost of shipping will need to be covered by the customer. For faulty or damaged products, DSG will provide a pre-paid postage label for free shipping of the faulty item/s.

Please contact our customer service team at info@diamondsports.com.au within 7 days of receiving your order. Please include your name, order number, a detailed explanation of the fault, and any related images or other proof of the fault. A team member will be in contact with you within 1 business day.

Unless the item is deemed faulty, custom products cannot be returned or exchanged. Please ensure all customisation details are checked carefully before placing your order.

Refunds may take up to 10 business days to be returned to your account.

For ‘change of mind’ returns, the cost of shipping will need to be covered by the customer. For faulty or damaged products, DSG will provide a pre-paid postage label for free shipping of the faulty item/s.

Please contact our customer service team at info@diamondsports.com.au within 7 days of receiving your order. Please include your name, order number, a detailed explanation of the fault, and any related images or other proof of the fault. A team member will be in contact with you within 1 business day.

Unless the item is deemed faulty, custom products cannot be returned or exchanged. Please ensure all customisation details are checked carefully before placing your order.

Refunds may take up to 10 business days to be returned to your account.

For ‘change of mind’ returns, the cost of shipping will need to be covered by the customer. For faulty or damaged products, DSG will provide a pre-paid postage label for free shipping of the faulty item/s.

Please contact our customer service team at info@diamondsports.com.au within 7 days of receiving your order. Please include your name, order number, a detailed explanation of the fault, and any related images or other proof of the fault. A team member will be in contact with you within 1 business day.

Unless the item is deemed faulty, custom products cannot be returned or exchanged. Please ensure all customisation details are checked carefully before placing your order.

Refunds may take up to 10 business days to be returned to your account.

For ‘change of mind’ returns, the cost of shipping will need to be covered by the customer. For faulty or damaged products, DSG will provide a pre-paid postage label for free shipping of the faulty item/s.

Please contact our customer service team at info@diamondsports.com.au within 7 days of receiving your order. Please include your name, order number, a detailed explanation of the fault, and any related images or other proof of the fault. A team member will be in contact with you within 1 business day.

Unless the item is deemed faulty, custom products cannot be returned or exchanged. Please ensure all customisation details are checked carefully before placing your order.

Refunds may take up to 10 business days to be returned to your account.